FAQS
FAQS
Can I get the same rug in a different size?
Each of our rugs is an individual, hand made work of art because of that it is not possible for us to have duplicates in different sizes.
How are your rugs made?
All of our rugs are 100% Handmade on a loom. We have created a close relationship with all of the craftspeople who make our rugs which allows us to get the highest quality rugs directly from the peoplee who made them.
Are your rugs new/used?
We offer a variety of both new and used Persian rugs from many areas including Persia, Turkey, and Morocco see below for more info on locations.
NEW: We support over 30 families in Afghanistan who produce the highest quality Persian rugs.
OLD ANTIQUE VINTAGE: We source our used rugs from village and tribal families at source. As well as attend worldwide auctions. We have formed relationships with Persian rug collectors that allow us to get incredible pieces that are not normally on the market.
Can I try before i buy?
We have a "try before you buy" system for approved customers.
Where are your rugs from?
Afghanistan, Persia, Pakistan, Turkey, Azerbaijan, Morocco etc.
SHIPPING & RETURNS
Free Shipping within Australia.
Your rug will be shipped within 1-3 business days and should arrive within 3-5 business days from the ship date. Multiple items within the same order may not arrive together.
When your order is processed, you will receive an email containing a tracking number and dispatch confirmation.
Domestic shipping we use TNT express couriers & Aus post.
International shipping we use INTERPARCEL.
Returns are accepted within 30 days of delivery. Please contact us as soon as possible if you are considering a return. Buyer is responsible for return postage cost. Any returns must be unused and in original of when purchased.
- No returns on our "Gateway Rugs" - Under $500.
