The Rug Shop respects your privacy. This policy explains what personal information we collect, why, and how we look after it.
What We Collect
When you buy from us, contact us or subscribe to our newsletter, we may collect your name, email address, phone number, delivery and billing address, and order details.
How We Use It
We use your information to process and deliver your order, reply to your enquiries, provide after-sales service such as washing and repairs, and — if you subscribe — send you our newsletter. You can unsubscribe at any time.
Payments
Payments are handled by secure third-party payment providers. We do not store your full card details on our website.
Sharing Your Information
We only share your information with the services we need to run our business, such as couriers, payment providers and our email platform. We never sell your personal information.
Cookies
Our website uses cookies to keep your cart working and to understand how the site is used. We may also use analytics and advertising tools, such as those from Google and Meta. You can control cookies through your browser settings.
Access, Correction and Complaints
You can ask to see or correct the personal information we hold about you, or raise a privacy concern, by contacting us at [email protected] or 02 6687 2424. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Contact
The Rug Shop, 11 Byron St, Bangalow NSW 2479, Australia
[email protected] · 02 6687 2424
Last updated October 2026.