Returns Policy

30-Day Returns

We want you to love your rug. If it isn’t right for your home, you can return it within 30 days of delivery for a refund.

What Can Be Returned

In-stock rugs can be returned in the same condition they arrived — clean, undamaged and unaltered.

Made-to-order rugs, including CHALLU™ made-to-order pieces, are woven especially for you and can’t be returned unless they are faulty.

How to Return a Rug

Please contact us before sending anything back, at [email protected] or 02 6687 2424. We’ll help arrange the return. Roll the rug (never fold it) and pack it securely, as it arrived.

Refunds

Once your rug arrives back with us and we’ve checked it, we’ll refund you to your original payment method.

Your Rights

Nothing in this policy limits your rights under the Australian Consumer Law. If a rug is faulty or not as described, we’ll make it right with a repair, replacement or refund.

Questions

If you have any questions, please get in touch at [email protected] or 02 6687 2424.